Frequently Asked Questions - FAQ
Lavatú Cartagena Laundry an ideal place to wash your clothes outside your home | Laundry plans | How to get there
Preguntas Frecuentes · FAQ
(EN)
The contact channels with our staff are:
1. By WhatsApp: only by message at +573118709612
2. By email: lavatu@lavatu.com.co
3. By website: filling out the contact us form
- From Monday to Saturday from 8:30 a.m. to 6:00 p.m.
- Sunday and holidays: Standard hours are: Closed on Sundays and holidays from 8:30 a.m. to 3:30 p.m. It is suggested to validate opening hours through Google Business, Social Networks or Website. *Activated according to demand or high season.
If we have the pick-up and delivery service for clothes for an additional price to the laundry service, to request it write to us on WhatsApp +573118709612, we will gladly coordinate the pick-up there. Check with our staff if your location is within the scope of service coverage.
Laundry Service for People: Laundry service in water, self-service type (self-service) or assisted by our staff, price per kilo, ideal for daily clothes, bedding, household clothes, clothes for guests and tourists, with delivery times The same day.
Industrial Service: Laundry service in water, with industrial equipment for the hotel, institutional and tourist sector of Cartagena. Potentializes the outsourcing of the washing process, improving the cost-benefit ratio.
Ironing Service: manual for daily clothes, bedding, home linens and lingerie, rate per item. Industrial roller ironing for hotel and institutional clothing.
Clothing pick-up and delivery service.
* We DO NOT provide the following services:
- Dry Cleanig. *It is suggested to check the label of your garments to validate this condition.
- Dry cleaner
- Carpet Washing
Steps to use the Laundry service - Timeline
Confirm the service to be used
Proceed to weigh your clothes
Tell us how you want us to wash your clothes
Choose the wash plan to use
Confirm the price and pay at the cashier
Precios · Planes de lavado ( Hasta 8 kg por colada)
Rango kg | Peso ó Ciclo de Lavado | Precio Asistido Staff | Precio Self Service |
|---|---|---|---|
0 to 2 kg | Lavado y Secado to (2) kg · Ciclo Light | Cop $ 25.000 | Cop $ 20.000 |
2 to 4 kg | Lavado y Secado to (4) kg · Ciclo Light | Cop $ 38.000 | Cop $ 33.000 |
4 to 6 kg | Lavado y Secado to (6) kg · Ciclo Medium | Cop $ 55.000 | Cop $ 50.000 |
6 to 8 kg | Lavado y Secado to (8) kg · Ciclo Heavy | Cop $ 70.000 | Cop $ 65.000 |
El plan incluye:
- Lavado
- Secado
- Doblado (*Solo plan Asistido)
- Detergente
- Suavizante
- Taxes (IVA)
Precios · Planes lavado y secado por kilo (+8 kg)
Descripción Servicio | Precio |
|---|---|
*Este precio aplica para cargas superiores a 8 kilos | |
Lavado y Secado industrial por kilo | Cop $ 8.500 |
Precios Lavado y Secado otros servicios
Descripción Servicio | Precio |
|---|---|
* Las tarifas incluyen IVA | |
Servicio de doblado de ropa (+10 kg) | Cop $ 8.000 |
Servicio lavado express | Cop $ 10.000 |
Lavado Cubrecama Sencillo | Cop $ 33.000 |
Lavado Cubrecama Doble | Cop $ 38.000 |
Lavado Cubrecama Queen | Cop $ 48.000 |
Lavado Cubrecama King | Cop $ 58.000 |
El plan incluye:
- Lavado
- Secado
- Doblado (*Solo plan Asistido)
- Detergente
- Suavizante
- Taxes (IVA)
Precios · Planchado ropa de diario y fiesta
Tipo de prenda | Precio Cop $ |
|---|---|
* Las tarifas incluyen IVA | |
Camiseta · T-shirt | $ 5.355 |
Camisa · Shirt | $ 7.140 |
Camisa Lino · Linen Shirt | $ 8.300 |
Pantalon · Trouser | $ 7.140 |
Pantalon lino · Linen trousers | $ 8.300 |
Saco caballero · Gentleman jacket | $ 15.000 |
Saco lino caballero · Men’s linen jacket | $ 24.990 |
Traje caballero · gentleman suit | $ 21.420 |
Blusa dama · Blouse | $ 7.140 |
Falda lino o seda · Linen or silk skirt | $ 8.300 |
Vestido dama corto · Short lady dress | $ 14.280 |
Vestido dama largo · Long lady dress | $ 24.990 |
Vestido de novia recamado · Embroidered wedding dress | $ 85.680 |
Vestido de novia sencillo · Wedding dress | $ 64.260 |
Vestido primera comunión sencillo | $ 28.560 |
Vestido primera comunión recamado | $ 35.700 |
El servicio incluye:
- Planchado a vapor
- Liquido preplanchado
- Taxes (IVA)
Due to the high demand for this service at this time, it is not possible to reserve by phone. The appropriate procedure is to physically arrive at the premises and ask our staff if there is equipment available, and then ask them to assign you the time of your washing shift.
Our laundry only has industrial water washing equipment, therefore, we do not have the dry cleaning service.
The standard time that the washing cycle lasts is 30 minutes and the drying cycle is 40 minutes, that is, the total is one hour and fifteen minutes (1:15), but the actual delivery time of your clothes depends on the following conditions:
Please note that the actual delivery of your clothing depends on the demand and availability of equipment during the day, therefore our average delivery times are:
- In Self-Service: (2) hours after your washing tower is assigned and delivered.
- In Service Assisted by the Staff: Between (4) and (6) hours, if you leave your clothes from the morning hours and before 2:00 p.m., your clothes will be delivered the same day after 5:30 p.m. *However, you must consult with the staff about this condition as it may be affected by demand.
The Washing Plan includes the following textile cleaning products in the price: They are also industrial and environmentally sustainable:
- Textile detergent and degreaser
- Softener
We have all payment methods:
- Cash
- Bancolombia account transfer
- Debit or credit card.
- With QR code, from the APPs enabled for payment by this means in Bancolombia.
- To pay, scan QR Code: *Check in the image if your bank’s APP allows payment to Bancolombia through this QR code.
